Privacy Policy

Last updated: November 18, 2025

This Privacy Policy explains how Airport Cabs 247 ("Airport Cabs 247", "we", "us", "our") collects, uses, shares, and protects your personal data when you visit our websites, make a booking, or otherwise interact with us.

1) Who We Are & How to Contact

Controller: Airport Cabs 247 4 Chisholm Avenue, Stirling FK9 5QT, United Kingdom.

Email: support@airportcabs247.co.uk

2) Information We Collect

Identity & Contact Information: name, email, phone, country code.

Booking Information: Pick-up and drop-off locations, dates and times, passenger details, luggage, vehicle type, special requirements, flight/train numbers, terminal information, and notes for the driver.

Account & Communication Data: Login details (hashed), preferences, messages sent to customer support, call-masking logs, and feedback.

Payment Information: Transaction IDs, payment amounts, payment status, and the last four digits of your card.We do not store full card numbers. All payments are securely processed by Stripe.

Technical Data:IP address, browser/device details, and cookie/analytics identifiers.

Supplier/Driver Data (where applicable): Name, licensing and vehicle information, contact details, and live geolocation during an active job.

How We Collect Data Directly from you ,From passengers booking on your behalf,From suppliers/drivers,From payment and communication providers,Via cookies and analytics tools (with consent where required)

3) How We Use Your Data (Purposes & Legal Bases)

To Deliver our Services:Managing bookings, dispatching drivers, sending confirmations, and issuing receipts.Legal basis: Contract; Legitimate Interests.

Support & safety: call masking, incident handling, lost property. Basis: Legitimate interests; Legal obligation.

Payments & fraud prevention:Processing payments/refunds and preventing fraudulent or harmful activity.Legal basis: Contract; Legitimate Interests; Legal Obligation.

Improvements & Analytics: Analysing performance, improving features, and monitoring usage trends. Legal basis: Legitimate Interests; Consent (for non-essential cookies).

Marketing:Sending marketing communications where legally permitted or where you have consented. Legal basis: Legal Obligation; Legitimate Interests.

Legal & compliance:Tax, accounting, regulatory requirements, and managing or defending legal claims.Legal basis: Legal Obligation; Legitimate Interests.

We do not use solely automated decision-making that has legal or significant effects. Automated supplier assignment may occur but always includes human oversight.

4) How We Share Your Data

We only share your information when necessary for service delivery or legal compliance:

Suppliers/drivers: To fulfil your booking (e.g., pick-up details, masked contact information).

Payment processors: For secure transactions and refunds (e.g., Stripe).

Communications providers: For emails, SMS, and call masking.

IT/hosting/analytics vendors: To operate and improve our systems.

Authorities/legal advisers: When required by law or to protect our rights, users, and the public.

5) International Data Transfers

If your data is transferred outside the UK/EEA, we apply appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.You may contact us for details of the safeguards in place.

6) Data Retention

We keep personal data only as long as needed for the purposes above, then delete or anonymise it.

Typical retention periods include:Booking records/invoices: approx. 6 years (tax purposes).Support enquiries: approx. 24 months.Marketing data: until you opt out.Cookies/analytics data: see our Cookie Notice for details.

7) Your Rights

Subject to law you have right to : Access your personal data,Request correction or deletion,Restrict or object to processing,Object to marketing at any time,Request data portability ,Withdraw consent (where processing is based on consent)

To exercise rights, contact support@airportcabs247.co.uk. We may need to verify your identity. You can also complain to the UK Information Commissioner's Office (ICO) or your local authority.

8) Cookies

We use necessary cookies for website functionality and, with your consent, analytics and marketing cookies.You can manage your cookie preferences at any time.More details are provided in our Cookie Notice.

9) Security

We use administrative, technical, and organisational measures to protect your information, including encryption, access controls, and vendor checks.While no system is completely secure, we continuously review and update our safeguards.

10) Children

Our services are intended for adults aged 18+.If we learn we have collected data from a child without proper consent, we will remove it promptly.

11) Changes to This Policy

We may update this policy periodically.Significant changes will be highlighted on this page.Please review the policy regularly for the latest version.

12) How to Contact Us

For privacy questions or requests support@airportcabs247.co.uk (subject: "Privacy request"). Postal address: 4 Chisholm Avenue, Stirling FK9 5QT, United Kingdom.